Refund Policy

At Big Martz, your satisfaction is our priority. If you're not fully happy with your purchase, we’re here to make things right with a simple and fair return and refund process.

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✅ Eligibility for Returns

You may request a return or replacement if:

• The product is damaged, defective, or incorrect.

• The request is made within 7 days of delivery.

• The item is unused, in original condition, and with all original packaging and tags.

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❌ Items Not Eligible for Return

• Products that are used, damaged due to customer handling, or missing original parts.

• Personal care items, undergarments, perishables, or other hygiene-sensitive products.

• Final sale or clearance items unless they arrive damaged.

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🔄 How to Request a Return

To request a return, please contact us via:

📧 Email: subhojeetbanarjee@gmail.com
📞 Call/WhatsApp: +91 7501759778

Include your order number, product name, and reason for return, along with any relevant photos (in case of damage or wrong item).

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💸 Refund Process

• Once your returned product is received and inspected, we will notify you about the status of your refund.

• If approved, your refund will be processed within 5–7 business days via your original payment method.

• In case of Cash on Delivery orders, a refund will be issued via UPI or bank transfer.

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⚠️ Important Notes

• Return shipping costs (if applicable) may be borne by the customer unless the error was on our part.

• We reserve the right to decline a return if it doesn't meet the eligibility criteria.

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📬 Contact Us

If you have questions about your return or refund:

Big Martz
📍 44 B.T. Road, Sodepur, Kolkata, West Bengal – 700115
📞 Call / WhatsApp: +91 7501759778
📧 Email: subhojeetbanarjee@gmail.com

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